Refund and Return

Refund & Return Policy – Munazza Wholesale Cosmetics

At Munazza, customer satisfaction is our priority. We accept returns and refunds under specific conditions to ensure a smooth and hassle-free experience. Please review our policy below:

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The product is unused, unopened, and in its original packaging.
• The return request is made within 7 days of receiving the order.

2. How to Request a Return or Refund

To initiate a return or refund, follow these steps:

1. Contact Us at returns@munazza.ae within 7 days of delivery.
2. Provide your order number, product details, and reason for return.
3. Our team will review your request and provide return instructions.
4. Once we receive the returned item, we will process the refund or replacement.

3. Refund Process

• Refunds will be issued to the original payment method within 5–7 business days after approval.
• For cash-on-delivery (COD) orders, refunds will be processed through store credit or bank transfer.
• Shipping fees are non-refundable, except in cases of incorrect or defective items.

4. Non-Returnable Items

We do not accept returns for:

• Used, opened, or damaged products (unless they arrived damaged).
• Products without original packaging or labels.
• Clearance or promotional sale items.

5. Exchange Policy

If you receive a damaged or incorrect product, we offer a free replacement instead of a refund. Contact us within 7 days to arrange an exchange.

6. Contact Us for Support

📧 Email: returns@munazza.ae
📞 Phone: +971-54 724 2494

We are here to help! Let us know if you need any assistance.